Last Update June 18, 2019

Thank you for your purchase. We hope you are happy with your purchase.

However, if the item is defective, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original packaging and accessories included. 

 

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and return form provided, and mail your package to the following address:

New Start Vapor Co.

Attn: Returns

RMA #:

2467 Faye Rd. STE #3

Jacksonville, FL. 32226

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

• Replacement coils (please make sure you purchase the correct coils for your tank, if you are unsure, contact us.)
• E-Liquid (We work hard on providing the highest quality products at very competitive prices. Due to the subjective nature of taste differences, newstartvaporco.com does not offer returns, refunds or exchanges for any E-liquid product it sells. All purchases are final.)

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

904-503-4495

[email protected]